Shipping Policy

At Smart Packaging Systems, we're dedicated to getting your orders to you efficiently and safely. We know you're excited to receive your products, and we work hard to process and ship all orders as quickly as possible.

1. Order Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and public holidays) after we receive your order confirmation email.
  • You'll get another notification when your order has shipped, which will include tracking information.
  • Orders placed after 2 PM IST on a business day or on weekends/holidays will be processed on the next business day.

2. Domestic Shipping (Within India)

  • Estimated Delivery: Once shipped, domestic orders within India typically arrive within 5-7 business days.
  • Shipping Partners: We team up with reliable courier services to ensure smooth delivery across India.
  • Tracking: A tracking number will be included in your shipping confirmation email.
  • Delivery Exceptions: Delivery times may be longer for remote areas, during peak seasons, or due to events like natural calamities, public holidays, or courier disruptions.

3. International Shipping

  • Estimated Delivery: For international orders, please allow 10–20 business days for delivery from the date your order ships.
  • Shipping Partners: We use trusted international shipping carriers for global deliveries.
  • Customs Duties & Taxes:
    • International orders may be subject to duties, taxes, and import fees set by the destination country.
    • These charges are not included in the product price and are the sole responsibility of the recipient.
    • We aren't responsible for delays caused by customs processes. Please check your local customs policies before ordering.
  • Tracking: A tracking number will be provided to track your package via the international carrier’s website.
  • Delivery Exceptions: International delivery times may vary due to customs, local postal efficiencies, and other uncontrollable factors.

4. Tracking Your Order

Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use it on our courier partner's website. If you face any issues tracking your order, please contact us.

5. Shipping Delays & Issues

  • While we strive for timely delivery, we're not responsible for delays due to weather, customs, courier errors, or other unforeseen factors.
  • If your order is delayed, lost, or damaged, contact us immediately at info@smartpackshop.com or +91 9713169366 with your order number. We'll coordinate with the courier to resolve the issue.

6. Incorrect Shipping Address

  • It's the customer's responsibility to ensure the shipping address is accurate and complete.
  • If an order is returned due to an incorrect or undeliverable address, re-shipping charges may apply.
  • If you realize an error in your shipping address after placing an order, contact us ASAP. We'll try to correct it, but can't guarantee changes post-processing or shipping.

7. Contact Us

If you have any questions regarding shipping or this policy, please reach out:

  • Email: smartpackenquiry@gmail.com
  • Phone: +91 9713169366

Thank you for choosing Smart Packaging Systems!